Refund policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for another item.

• All Clearance or Discounted items are sold “as is” and are Non-Refundable but warranty still applies.
• All shipping cost are non-refundable.

SAFES:

• Safe returns will be accepted up to 30 days from date that you recieved the safe (not date of purchase).
  
• To be eligible for a return, your safe must be in the same condition that you received it, unused, with all of it's components, hardware, instructions, and in its original packaging. 
• Original sales receipt is required.
• The credit card fees that SafesPlusSecurity.com incurs from Shopify will NOT be refunded in the case of any orders that are cancelled, returned, or refunded.
• Safes are subject to a 15%-30% restocking fee based on the condition of the returned item. Any restocking fee is at the discretion of SafesPlusSecurity.com.
• Returns will NOT be accepted without a Return Authorization Number that is issued by SafesPlusSecurity.com. Please call customer service at 1-800-611-7561 to request a Return Authorization Number.
• Upon Return Authorization approval, SafesPlusSecurity.com will provide the customer with the appropriate instructions for the return. Refund amounts are for returned product only. No refunds for freight charges. Return shipments must be paid by customer and shipped to our designated warehouse with adequate shipping insurance.
• Unauthorized returns or returns without prior approval will be returned to customer freight collect.

OTHER ITEMS:

• All other items that are not safes, such as dehumidifiers or other accessories, have a 30-day return policy.
• Original sales receipt is required.
• It is essential that each item is in new condition and has all original packaging and instructions 

EXCHANGES:

Exchanges are subject to in-store/warehouse product availability.

To start a return, you can contact us at info@safesplussecurity.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@safesplussecurity.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@safesplussecurity.com.